Program Policies

Deposit and Tuition Policy:
All deposits are non-refundableand due at registration to hold a space for your child. Full class and/or workshop tuition is due on the first day of class and is also non-refundable. In the event a class or workshop is cancelled by CAP21 for any reason, a full refund will be issued.

Withdrawal Policy:
If your child withdraws from a class at any time for any reason, tuition will be credited toward a future class or workshop ONLY if we are able to fill you child's spot in class. If we are unable to fill your spot, no refund or credit of any kind will be issued.

Waiting List:
The waiting list is organized by class on a first come, first serve basis. You will be contacted at your given phone number by a member of our staff if a spot opens up.

Parent/Friend Attendance:
Parents, family, and friends will not be allowed to view any CAP21 Youth Program classes. Family and friends will be invited to the end of session Showcase to view class work.

Grievance and Appeals Policy
While recognizing the importance of providing due process for all parties involved in these matters, CAP21 emphasizes the use of informal resolution to all disputes. Both parties may continue to seek informal resolution, even after initiating formal judgment procedures. If the student's grievance cannot be resolved through informal discussion, the student may initiate a formal grievance by filling out a Student Grievance Form, which can be found in the Conservatory office. The form must be filled out and handed into the Program Director who will then have it signed by the faculty member and the chair of the department. Students will then be assigned a time to present their case to the Fairness Committee.

In the case of a grade appeal, students should contact the Program Director to resolve the matter. In the case of appeals for Financial Aid decisions, sexual harassment, or discrimination on the basis of race, sex, creed, color, religion, sexual preference, national origin, age, marital status, pregnancy, Vietnam era veteran's status or disabling condition, the Program Director is designated as the person responsible for receiving student complaints. Student appeals relating to Financial Aid rules and regulations are directed to the Business Manager or Bursar.

The Student Grievance Form and the documentation of the informal resolution process must be submitted to the Chair of the Fairness Board (The 2-Year Professional Program Director) no later than the end of the semester following the occurrence of the action upon which it is based. Failure of the student to file a grievance by the deadline constitutes a waiver of all rights under this policy.

Credit Hour Definition:(applicable only to the 2-Year Professional Musical Theatre Training Program, Musical Theatre Industry Practicum and Showcase and Summer Professional Musical Theatre Program)

CAP21 follows federal regulations to define a credit hour as follows:
"Credit Hour: Except as provided in 34 CFR 668.8(k) and (l), a credit hour is an amount of work represented in intended learning outcomes and verified by evidence of student achievement that is an institutionally established equivalency that reasonably approximates not less than --

(1) One hour of classroom or direct faculty instruction and a minimum of two hours of out of class student work each week for approximately fifteen weeks for one semester or trimester hour of credit, or ten to twelve weeks for one quarter hour of credit, or the equivalent amount of work over a different amount of time; or

(2) At least an equivalent amount of work as required in paragraph (1) of this definition for other academic activities as established by the institution including laboratory work, internships, practica, studio work, and other academic work leading to the award of credit hours."

For information regarding College Credit click here.

Transfer of Credit Policy
CAP21 does not accept transfer credits at this time.

Cancellation Policy:
CAP21 reserves the right to cancel or adjust any class due to low enrollment.

Dress Code: